Refund policy

Last updated: July 25, 2025

 1. Returns

Items may be returned within 48 hours of delivery. To be eligible for a return, items must be:
- In its original state. Items must be unworn, unused, and free from any  damage, stains, or signs of wear.
- Items must be accompanied by proof of purchase (receipt).

 

2.   Refund

We do not offer cash or bank refunds. However, if you're not satisfied with your purchase, you may return eligible items in accordance with our return policy. Approved returns will be issued as store credit (tegoed).

How Store Credit Works:

• Store credit will be issued in the value of the returned item(s).
• It can be used toward any future purchase of equal or higher value.
• Store credit is valid for 6 months from the date it is issued.

 

3.   Non-Returnable Items

The following items are not eligible for return:

• Personal care products (scrubs, oils, herbs etc.)
• Home décor items
• Accessories (hats, glasses, bags, belts etc.)
• Swimwear
• Custom or special orders

 

4.   Exchanges 

If you received an item that contains a factory defect, we’ll gladly exchange it.

• Please provide your receipt or proof of purchase with the item.
• Please contact us within 24 hours of delivery to arrange the exchange.

 

5.   How to Request a Return or Exchange

To initiate a return or exchange, contact us via:

• WhatsApp: +599 9 684 9849
• Email: info@sakuralifestyle.com
  Include your order (specific order number) and a brief explanation of the reason of return or exchange.